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Ask imVOX: Where should I host my guild?

Friday, January 8th, 2010
We use Amazon AWS services (http://aws.amazon.com/) for hosting with their EC2 platform as our primary web and voice servers (http://aws.amazon.com/ec2/). However it is quite pricy at approximately $100/month to get started and probably way overkill for most guilds except super large ones like Fires of Heaven or similar. With my knowledge about your size- I wouldn’t use it for what you’ve got yet.
There’s a few other really great market options. I’ve had a great deal of experience with Slicehost (http://www.slicehost.com/) in hosting my own personal blog and other websites. It gives you full access to your own virtual private server (VPS) which is almost never effected by other people using it. The 256 or 512 slice is sufficient for most people’s needs and I run 3 blogs on a 256 slice. It is more expensive than your current service slightly but is one of the best purchases I’ve ever made. The 256 slice is $20/month and the 512 slice is $38/month.
A cheaper option that gives you more, but is a similar service is called Linode (http://www.linode.com/). They too offer VPS hosting and by some claims are faster than Slicehost and cheaper overall. You geta  360MB slice for $20/month which is a nice deal. I’ve had serveral friends use it and speak well of it even for fairly large dynamic sites like InstantWatcher (http://instantwatcher.com) which I believe is a Rails app.
Shared hosting offerings are always a tricky proposition. Companies like Dreamhost, Bluehost and A Small Orange offer it for very low prices. I’ve personally found the stability of these to be low and the customer support to be substandard (at least for Dreamhost which I used for a year, I can’t speak to the others). You couldn’t pay me to go back to them.
Another thing hosting-wise I might consider is buying your own hardware server and finding somewhere to put it. Hardware these days is dirt cheap and there’s always some good deal on eBay or Craigslist to be had. You don’t need much for most websites as long as they are well written. Finding somewhere to put it is the hard part. One place I might start your search is at a local university. They generally have a ton of extra rackspace, plenty of extra bandwidth and no one notices an extra server. At some places like MIT every computer actually gets a ‘real IP’ on the internet and there are literally dozens of servers for every floor of many dorms. If you’ve got a friend there, I’m almost certain you could throw your server in there and no one would notice or mess with it too much. Of course play nice on their network and maybe make a donation to the university in lieu of hosting payments. I’ve got 6 servers racked at a Boston-area university like this and it works great. If you go the commercial route for hosting your rack server you’ll pay dearly for it, starting around $200/month per server from what I’ve seen.
My best recommendation if you can’t find somewhere cheap to install a server, is to use a VPS host like Slicehost. Backup your database frequently (using a cron job), and check everything into a private Github (http://github.com) repo so if you need to revert your website or move to a new server then the migration will take only an hour or so. Download your database backups and burn them to CDs or keep them on a flash drive.

An imVOX member recently asked me to recommend a good host for their guild site. There’s a lot of bad hosting out there and they had recently had a poor experience with one. They were curious of which service imVOX uses for hosting as well. Here’s my best advice for hosting based on my personal experiences.

We use Amazon AWS for hosting with their EC2 platform as our web and voice servers. However it is quite pricy at approximately $100/month to get started and probably way overkill for most guilds except super large ones like Fires of Heaven or Elitist Jerks (neither of which actually use EC2. To the best of my knowledge they are hosted in a Cambridge-area facility on ‘real’ hardware). With my knowledge about most guild’s size- I wouldn’t use AWS for what you’ve got yet.

There’s a few other really great market options. I’ve had a great deal of experience with Slicehost in hosting my own personal blog and other websites. It gives you full access to your own virtual private server (VPS) which is almost never effected by other people using the service. The 256 or 512 slice is sufficient for most people’s needs and I run 3 blogs on a 256 slice. It is more expensive than your current service slightly but is one of the best purchases I’ve ever made. The 256 slice is $20/month and the 512 slice is $38/month.

Another VPS that gives you more for your money is called Linode. By some claims are faster than Slicehost and cheaper when counted by memory. You geta  360MB slice for $20/month which is a nice deal. I’ve had serveral friends use it and speak well of it even for fairly large dynamic sites like InstantWatcher which I believe is a Rails app.

Shared hosting offerings are always a tricky proposition. Companies like Dreamhost, Bluehost and A Small Orange offer it for very low prices. I’ve personally found the stability of these to be low and the customer support to be substandard (at least for Dreamhost which I used for a year, I can’t speak to the others). You couldn’t pay me to go back to them.

Another thing hosting-wise I might consider is buying your own hardware server and finding somewhere to put it. Hardware these days is dirt cheap and there’s always some good deal on eBay or Craigslist to be had. You don’t need much for most websites as long as they are well written. Finding somewhere to put it is the hard part. One place I might start your search is at a local university. They generally have a ton of extra rackspace, plenty of extra bandwidth and no one notices an extra server. At some places like MIT every computer actually gets a ‘real IP’ on the internet and there are literally dozens of servers for every floor of many dorms. If you’ve got a friend there, I’m almost certain you could throw your server in there and no one would notice or mess with it too much. Of course play nice on their network and maybe make a donation to the university in lieu of hosting payments. I’ve got 6 servers racked at a local university with the consent of the administration and it works out great. If you go the commercial route for hosting your rack server you’ll pay dearly for it, starting around $200/month per server from what I’ve seen.

My best recommendation if you can’t find somewhere cheap to install a server, is to use a VPS host like Slicehost. Backup your database frequently (using a cron job), and check everything into a private Github repo so if you need to revert your website or move to a new server then the migration will take only an hour or so. Download your database backups and burn them to CDs or keep them on a flash drive, or better yet- backup to other servers or a service like Mozy.

Disclaimer: imVOX has no ownership, management or stake in any of the mentioned companies here. We haven’t been paid to blog about them and aside from standard customer support emails we haven’t been in touch with them either. These are just our (David’s) opinions on service based on personal experience.

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How to be a Good Beta Tester

Thursday, December 10th, 2009

imVOX is still in beta testing and we need your help so that we can provide you with the best product possible. How to best participate in a beta test however isn’t always intuitive. Here’s how you can help us provide a good experience for you.

When you find a bug (and I’m sure you will), what should you do? As strange as it seems, we don’t automatically know if you didn’t like something or if you hit a problem. So you need to report it to us. To do this, you’ve got some options.

What should you tell us? As much as humanly possible.

  • What happened? Did you get a server disconnect? Did imVOX crash?
  • What else was happening at the time?  Were you running another voice program? Did you just launch a game?
  • Did you get any error messages? The text of these is important
  • What operating system are you running? Please be as specific as possible
  • What version of .NET are you running? You can find out in Add/Remove Programs in your Control Panel
  • Did it keep having the same issue, or was it a one time problem?
  • What audio interface are you using? There’s a big difference between a surround sound system and a Bluetooth headset for us.

What should you not do when you hit a problem? Well, mainly just not telling us anything is about the worst thing you could do. Posting your problem in an obscure place like a private forum, or even on Reddit probably doesn’t help much, especially if you just post something like, “It sounded funny and didn’t do what I expected”.

This is probably asking a lot of you, so in advance I thank you for your time and effort. We aren’t a thousand person company. If you send us a bug, error or idea its likely that the entire company will be aware of it and you’ll get a response as quick as we can. It might not be immediate if you post it at 2am, but we’ll respond as soon as we can.

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